wibid Privacy Policy — Your Data, Your Rights

This Privacy Policy ("Policy") describes how wibid ("we", "us", "our") collects, processes, stores, and protects the personal information of users ("you", "your", "Player") who access or use the wibid platform at wibid.org. This Policy applies to all products and services offered through the wibid platform, including sports betting, live casino, slots, crash games, and bingo. By registering an account or continuing to use wibid, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein.

We are committed to handling your personal data with care, transparency, and in accordance with applicable data protection principles. This Policy is intended to give you a clear understanding of our data practices. If you have any questions about how we process your data, you may contact us at the support email address listed in the footer of this website.

wibid collects personal information only to the extent necessary to provide you with a safe, fair, and functional gaming experience. The categories of information we collect are set out below. We do not collect information that is unnecessary or disproportionate to the purposes described in this Policy.

wibid uses the personal information we collect for the following purposes. We process your data only where we have a legitimate basis to do so — typically because processing is necessary to perform our contractual obligations to you, to comply with legal requirements, or because you have given your consent:

• Account registration, identity verification, and KYC compliance — to confirm that you are eligible to use the platform.
• Processing deposits, withdrawals, and all financial transactions associated with your account.
• Providing customer support, responding to account queries, and resolving disputes or complaints.
• Sending transactional communications, such as deposit confirmations, withdrawal notifications, and account security alerts.
• Detecting, preventing, and investigating fraud, money laundering, collusion, and other prohibited conduct on the platform.
• Improving platform performance, identifying technical issues, and conducting internal analytics to enhance the player experience.

wibid will not use your personal data for automated decision-making that produces legal or similarly significant effects without your knowledge. Where we wish to use your data for a new purpose not covered by this Policy, we will notify you and, where required, seek your consent before proceeding.

wibid does not sell, rent, or trade your personal information to third parties for commercial or marketing purposes. We may share your information with carefully selected third parties only where it is necessary to deliver our services to you, comply with legal obligations, or protect the integrity of the platform. All third parties with whom we share data are required to handle that data in a manner consistent with this Policy and applicable data protection standards.

The categories of third parties with whom wibid may share your data, and the basis for each, are described below. wibid remains responsible for ensuring that any sharing of your personal data is lawful, limited to what is necessary, and subject to appropriate safeguards.

Financial transaction data associated with your wibid account — including deposit and withdrawal histories, payment method references, and transaction amounts — is stored securely and retained for the period required by applicable financial record-keeping obligations. This data is used to resolve transaction disputes, respond to chargebacks, produce financial reports for internal audit purposes, and satisfy any regulatory reporting requirements that may apply.

Identity documents submitted as part of KYC verification (such as National ID cards, passports, or proof of address) are stored in an encrypted format and accessible only to authorised wibid compliance personnel. These documents are not shared with any party other than identity verification service providers engaged specifically for KYC purposes, and are retained only for as long as necessary to satisfy our compliance obligations or to resolve any outstanding disputes relating to your account.

wibid uses cookies and similar tracking technologies on its platform. A cookie is a small text file placed on your device by your browser when you visit a website. wibid uses two categories of cookies: essential session cookies, which are strictly necessary for the platform to function (for example, to keep you logged in during a session and to maintain your account state), and optional analytics cookies, which help us understand how players navigate the platform so that we can improve the experience. Essential cookies cannot be disabled; disabling them would prevent you from using the platform.

wibid does not use advertising cookies, retargeting pixels, or social media tracking scripts. Analytics data collected via optional cookies is aggregated and anonymised — it does not identify you as an individual. You may manage your cookie preferences through your browser settings. Note that restricting cookies may affect the functionality of the platform. wibid does not use any third-party advertising networks that track your behaviour across other websites.

wibid retains your personal data for as long as your account remains active and for a further period thereafter as required by applicable law, our contractual obligations, and legitimate business needs. In general, account registration data and KYC documents are retained for the duration of your account plus a minimum period following account closure, as required for regulatory compliance. Financial transaction records are retained for the minimum period required by applicable financial and anti-money-laundering obligations.

When your data is no longer required for any of the purposes described in this Policy, and no legal obligation requires its continued retention, wibid will securely delete or anonymise it. Where anonymisation is used rather than deletion, the anonymised data may be retained indefinitely for aggregate statistical analysis. If you request deletion of your account and associated data, we will process that request subject to any overriding legal obligations that require us to retain specific records.

As a user of the wibid platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us using the support email address shown in the footer of this website. We will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing certain requests to ensure that your data is not disclosed to an unauthorised party.

• Right of access — you may request a copy of the personal data we hold about you.
• Right to rectification — you may request that we correct inaccurate or incomplete information held about you.
• Right to erasure — you may request that we delete your personal data, subject to any overriding legal retention obligations.
• Right to restrict processing — you may ask us to restrict our use of your data in certain circumstances, for example while a correction request is under review.
• Right to object — you may object to our processing of your data where we are relying on a legitimate interests basis, subject to our ability to demonstrate compelling legitimate grounds.

wibid will not charge a fee for handling data rights requests unless requests are manifestly unfounded or excessive. Where we are unable to comply with a request, we will provide a clear explanation of the reasons. We aim to respond to all requests within 30 days of receipt.

wibid implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive account and identity documents, access controls that limit which personnel can view personal data, and regular security reviews of our systems and processes. All wibid staff who have access to personal data are trained in data protection obligations and bound by confidentiality requirements.

No data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. While wibid takes all reasonable steps to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, wibid will notify affected users as required by applicable law and will take prompt remedial action to contain and address the breach.

wibid reserves the right to update or amend this Privacy Policy at any time. The date of the most recent revision is displayed at the top of this page. Where changes are material, we may notify registered users via email or an in-platform notification, though we are not obligated to do so for minor updates. Your continued use of the wibid platform following publication of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your data.