wibid Frequently Asked Questions

Registering on wibid takes under two minutes — visit wibid.org, tap the registration option and fill in your full name, date of birth, phone number and email address. You must be 21 years old or above to create an account. Once you submit your details, a short verification step is required before your account is fully activated and you can make your first deposit via bKash, Nagad or Rocket.

wibid requires a valid government-issued photo ID for KYC verification — your Bangladesh National ID card or a valid passport are both accepted. You may also need to provide proof of your current address, such as a recent utility bill or bank statement from Dutch-Bangla Bank, BRAC Bank or another recognised institution. Upload clear, unedited images showing all four corners of the document for fastest processing.

To reset your wibid password, open the login page and tap the Forgot Password link. Enter the email address linked to your account and a reset link will be sent to your inbox. If you no longer have access to that email address, contact wibid support via the address in the footer — the team will verify your identity and help restore access to your account as quickly as possible.

No — wibid strictly enforces a one account per person policy. Opening duplicate accounts is a violation of the Terms and Conditions and can result in permanent suspension of all associated accounts and forfeiture of any balances held. If you believe a duplicate was created accidentally, contact our support team immediately so the matter can be resolved before any enforcement action is taken.

To close your wibid account permanently, email our support team at the address shown in the footer and request account closure. Make sure you withdraw any remaining balance first — funds cannot be recovered after an account is closed. The team will verify your identity and complete the closure within 48 hours. If gambling is affecting your wellbeing, consider requesting a self-exclusion period as an alternative to full closure.

wibid accepts deposits via bKash, Nagad, Rocket and Upay — the most widely used mobile financial services in Bangladesh. Bank transfers from Dutch-Bangla Bank, BRAC Bank, City Bank, IBBL and Sonali Bank are also supported. Visa and Mastercard may be available depending on your card issuer. All deposit channels use SSL-encrypted connections to keep your transaction data secure at every step.

bKash deposits on wibid are credited within a few seconds to five minutes under normal network conditions. If your deposit has not appeared after 15 minutes, check that the transaction shows as confirmed in your bKash app and that you used the correct wibid payment reference number. If the issue continues, contact support with your bKash transaction ID and our team will investigate the missing credit promptly.

The minimum deposit on wibid is ৳200 for mobile wallet transactions including bKash, Nagad and Rocket. Bank transfer minimums vary by institution. There is no fixed maximum deposit limit, though very large single deposits may trigger an additional KYC review as part of standard fraud prevention procedures. All amounts are displayed in BDT throughout the platform so you always know what you are committing to.

The minimum withdrawal on wibid is ৳500. Withdrawal requests are processed within 24 hours under normal conditions. bKash and Nagad withdrawals are typically completed within 1 to 4 hours once processed on our side. Bank transfers take 1 to 3 business days. Processing times may be longer if KYC verification is still pending or if a transaction is selected for routine security review.

wibid does not charge its own platform fees on standard deposits or withdrawals. However, your mobile wallet provider or bank may apply their own service charges or transaction fees — these are set by the payment provider and are outside wibid's control. Always check your bKash, Nagad or bank app for applicable fees before initiating a transaction to avoid unexpected deductions.

wibid covers a wide range of cricket betting markets for BPL, IPL, T20 World Cup and Bangladesh Tigers international fixtures. Available markets include match winner, toss winner, top run scorer, highest partnership, total runs in an over, man of the match, and live in-play betting with real-time odds. Markets typically open 24 to 48 hours before each scheduled match and close once play begins for pre-match options.

All slot games on wibid use certified RNG technology, meaning every spin result is entirely random and cannot be predicted or manipulated. Providers such as Pragmatic Play have their RNG systems independently tested and certified to internationally recognised standards. You can view the published RTP percentage for each slot title in the game information panel before you start playing so you can make an informed choice.

Yes — wibid is a fully browser-based mobile platform that requires no app download at all. Open wibid.org in Chrome, Safari, Firefox or any modern browser on Android or iOS and the full platform loads instantly. Every game, betting market, deposit channel and withdrawal option is accessible directly through your phone's browser with no plugins or additional software needed.

wibid's live casino is powered by Ezugi and other leading providers, streaming real dealer games around the clock. Available titles include Baccarat, Blackjack, Roulette, Andar Bahar, Teen Patti and Dragon Tiger. All live games run 24/7 and are fully accessible via mobile browser with no additional software required, making them perfect for players across Dhaka, Chittagong, Sylhet and the rest of Bangladesh.

Minimum bet amounts on wibid live casino games vary by table and provider. Most standard Baccarat and Roulette tables start from ৳50 per round, making them accessible for players across all budget ranges. High-limit tables with larger minimums are also available for experienced players. Current bet limits for each table are displayed clearly in the game lobby before you join any live session.

wibid offers a welcome bonus on your first deposit as a new registered player. The specific bonus amount and structure are shown in the promotions section when you register. All bonus funds are subject to wagering requirements before any winnings from them can be withdrawn — the rollover multiplier and eligible game types are set out clearly in the bonus terms displayed at the time you claim the offer.

A wagering requirement is the total amount you must bet before bonus winnings convert to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total qualifying bets before withdrawal is unlocked. On wibid, slot games typically contribute 100% toward the rollover while live table games may contribute at a lower rate — always read the specific bonus terms before claiming.

Free spin winnings on wibid are subject to wagering requirements unless a specific promotion explicitly states that winnings are credited as real cash. In most cases, winnings from free spins are added as bonus funds and must be rolled over before they can be withdrawn. The rollover multiplier and eligible games are detailed in the terms of whichever promotion awarded the free spins — always check these before using your spins.

wibid rewards its regular players through a tiered loyalty programme. As you play, you accumulate points that can be redeemed for bonus credits, free spins or other perks. VIP members benefit from enhanced features including faster withdrawal processing, dedicated account management, higher deposit and withdrawal limits, and early access to exclusive promotions. Full tier details and point earn rates are visible inside your account dashboard once logged in.

wibid is a safe online gaming platform that uses SSL encryption to protect all personal data and financial transactions. The platform operates to internationally recognised standards for fair play, RNG certification and player data security. We always recommend that players review applicable laws in their own jurisdiction before registering. wibid is committed to transparent operations and places player security and trust above all other priorities.

The minimum age to register and play on wibid is 21 years. This applies to all players across Bangladesh — whether in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur or any other city. wibid enforces this through mandatory date-of-birth confirmation at registration and KYC age verification checks. Any account confirmed to belong to a person under 21 will be immediately suspended and any winnings forfeited.

To request a self-exclusion or time-out on wibid, email our support team using the address displayed in the footer of every page. Short time-out periods of 24 hours, 7 days or 30 days are available for players who need a temporary break. Longer self-exclusion periods of 3, 6 or 12 months are available for players who feel gambling is seriously affecting their daily life. All responsible gaming requests are handled promptly and confidentially.

To set a deposit limit on wibid, email our support team via the address shown in the footer and specify your preferred daily, weekly or monthly cap in BDT. Deposit limits take effect immediately upon request. If you later wish to increase a limit, a mandatory 7-day cooling-off period applies before the increase becomes active — giving you time to reconsider. Requests to reduce a limit are applied instantly with no waiting period.